CANCELLATION POLICIES

We understand that people have busy lives and sometimes need to make a schedule change.  However, please understand that our instructors, range staff, equipment and many other resources needed to put on a great experience for our clients are planned according to expected attendance.  For this reason, we request that you cancel at least 5 business days before your scheduled class.  This will allow us to offer your spot to another student.  You may contact us via e-mail to cancel.  Please note, we do not offer refunds.  We will credit your payment toward another class if notified with at least 5 business days notice of your cancellation.

We cannot guarantee weather conditions. We reserve the right to cancel or reschedule your course due to severe weather conditions that are imminent, or if we have reason to believe that our clients and/our equipment may be in danger. The safety of our clients and staff is our number one priority any time a decision must be made regarding cancellations and delays during a weather situation.  The scheduled class may resume, and facilities may reopen under the following conditions: 

• Severe weather has subsided, and the weather report is favorable 
• Weather advisories have been lifted 
• Staff and participants can travel safely to activity site 
• Venue is operating normally and permits safe use